Intake Specialist

Job Title: Intake Specialist
Department: Skyland Workforce
Status: Part-time
Reports to: Skyland Director

Skyland Workforce Center (SWC) engages individuals, business, government, and community-based organizations to provide a continuum of holistic, high-quality workforce development programs in one location, leading to work-ready employee candidates, job placement, economic self-sufficiency, and improved quality of life.

The Intake Specialist is employed by Building Bridges Across the River and reports to the Director, Skyland Workforce Center. Skyland Workforce Center is a project of Building Bridges Across the River, a ward 8 nonprofit.

Six on-site partners collaborate at the Center: Byte Back, Calvary Women’s Services, Life Asset, Marshall Heights Community Development Organization, Samaritan Ministry of Greater Washington, and Southeast Ministry. Together, they provide a range of services and opportunities to job-seekers and others working toward self-sufficiency through employment. In addition to coordinating these organizations hallmark programs, the Center also assists local employers with meeting their hiring needs.

The Intake Specialist serves as the initial representative and point of contact for people seeking to participate in Center programs and services. Most responsibilities fall under the categories listed below. However, the duties may shift and additional responsibilities may be assigned as the Center evolves.

PRINCIPAL RESPONSIBILITIES

Intake + Referral Coordination

  • Conduct an initial assessment of participant’s needs and employment goals and capture participant data in the HIRE DC database
  • Communicate accurate information about the Center’s partners, programs, services, events, opportunities, and resources
  • Create a relevant action plan and appropriate referral recommendations based on a participant’s needs, goals, and choices
  • Collaborate with office support staff and on-site partners to schedule participants for appointments, programs, and services
  • Conduct warm handoffs between participants and on-site staff to support referral follow-through and ease the flow of information

Retention

  • Coordinate and track bi-weekly check-in calls with new intakes and re-engage existing participants to determine the outcome of referrals, and schedule appointments to reassess participants needs, if necessary
  • Collect feedback from participants during calls to assess the relevance and effectiveness of referrals and Center programs to be shared in monthly reports
  • Track and report on participant’s activities at 30-, 60-, and 90- day intervals to be used in program and project evaluations

Reporting + Data Quality Monitoring

  • Prepare monthly reports on intake, referral, and retention activities and outcomes
  • Help maintain data quality by identifying information gaps and communicating data-related issues to the Director
  • Assist with regular data quality reviews and cleanup to maintain overall data integrity

Office + Project Support

  • Assist with recruiting, training, and coordinating volunteers
  • Represent the Center at trainings, meetings, and community events
  • Assist with event logistics, and provide reception coverage as needed

QUALIFICATIONS

Key Characteristics

  • Sincere interest in meeting the needs of community members with absolute, genuine respect for every person who walks in the door
  • Outstanding customer service orientation: outgoing, friendly demeanor; ability to respond calmly to people who are frustrated and to de-escalate challenging situations
  • Demonstrable team-player, willing to pitch-in as needed
  • Able to take initiative, work independently, and ask for assistance, clarification, and direction when needed
  • Ability to manage multiple tasks and balance competing priorities
  • Flexible and adaptable to shifting needs and priorities
  • Capable of meeting deadlines and performing the work accurately and thoroughly
  • Ability to maintain appropriate personal/professional boundaries

Skills + Abilities

Required:

  • Minimum of 2 years of direct or related experience
  • High School Diploma or GED
  • Able to work flexible, part-time schedule
  • Proficient computer skills and experience using Microsoft Office
  • Experience using databases and handling confidential information
  • Strong organizational, verbal, and writing skills
  • Experience interacting with people from all walks of life, including those who may display mental health challenges

Preferred:

  • Some college or associate degree in social services or related field
  • Experience using with Salesforce CRM
  • Demonstrable familiarity with local social service providers and resources
  • Previous experience working with community-based nonprofits
  • DC Resident or resident of the neighborhoods immediately surrounding the Center

This is a part-time position with an hourly rate starting at $20 an hour. BBAR is an equal opportunity employer.